Does AIOps Really Enable Customer Evolution?

• By Raj Dodiya
• 14-02-2022
• Artificial Intelligence

Believe it or not, digital experiences are now the entrance to reach out to the customers and pass the bearer of a customer’s expectations. Yet, there are applications that have become more distributed, and more intelligent in real-time, they continue to run on infrastructure that lives within on-premises as well as on multiple cloud environments.

Understanding customers’ pain points are the key to success. Not only that is the backbone of any organization, but that also holds invaluable data about the customers and their decision-making patterns.

How Does AIOps Enabling Customer Evolution?

AIOps enables customers to evolve their businesses through AI-driven automation. AIOPS is a cloud-based solution that helps companies automate processes using artificial intelligence (AI). AIOps uses machine learning to perform iterative operations tasks such as collecting raw data, sorting out the data, and generating reports. This allows teams to focus on other valuable activities.

With AIOps IT teams can work quickly and intelligently, also, they will be able to deliver a constant and strong customer experience while avoiding risks of disengagement and abandonment.

Building Better Customer Experience

IT teams are often tasked with managing an increasingly complex set of apps while trying to navigate organizational silos that make collaboration data exchange, and resolution for problems difficult.

The most challenging part is that most organizations are not structured to make instant decisions. They have a lot of different departments and teams that do not communicate effortlessly with each other. This means they cannot make any kind of decision without any valuable input or insights.

For organizations to move forward, we need to collaborate across traditional silos and leverage AI/machine learning to uncover hidden bottlenecks and resolve issues before they affect our end users.

With AIOps you can better connect your team with the customer and help them understand why it is so critical that they are aligned around one goal: delivering an exceptional end-user

AIOPS provides analytics and reporting tools so users can see how well they are performing. They can then make changes to enhance operational performance. AIOPS also includes a virtual agent that lets users straightway interact with the platform.

Users can ask questions or request information through text messages, calls, or emails. That eventually helps organizations in providing a better customer experience.

Improved Collaboration

For true collaboration to happen, the first and foremost step is to increase the visibility across the entire organization by providing a common view of associated data across all the domains that offer contextualized insights for better collaboration and create a better digital experience. AIOps does exactly the same to help IT teams and the customers.

For most teams, a better digital experience means getting insights from the user’s most transited data journey, helping customers in identifying bottlenecks, and assessing the efficiency of the process. Along with this, the improved visibility through accurate insights eases the performance of the entire infrastructure. Thus, the user experience will be constant throughout the infrastructure in real-time. This way, various teams, and customers will be on the same page, and they will be easily resolving the right issues at the right time.

Intelligent Alerting

Smart alerting is essential for effective customer experience and AIOps can interact with all technologies along with intelligent alerting so that customers and ITOps teams can respond effectively to each alert.

With the perception of AIOps, AI can be used for all types of collected logs, metrics, and records. In all situations, AI provides insight so that everyone can appropriate actions before anything goes wrong in the infrastructure. Appropriate actions to such alerts are usually helpful for prevention whether the action is carried out by a team of ITOps, robots, or by joint efforts of both of them.

The effective deployment of AI in ITOps is very important to get instant notifications about the systems, databases, help desks through smart alerting systems. Why?

Well, the main issue is that each component of infrastructure adds potential, and human users must interfere and interpret each result through smart notifications.

Automated Root Cause Analysis

With the help of AIOps, organizations should be able to automate the root cause analysis process that will help them find out potential service disruptions and/or any threats without any additional resources. With an AIOps platform, it is easy to automate solutions for most known issues, but what about unknown issues? Yes, for unknown issues as well you can redirect customers for workable solutions. How? Simple, AIOps platform consumes data and learns from intelligent insights, and based on that it offers the most workable solutions.

To embrace future needs IT leaders should look for a concrete solution that can find the root cause before any hazard happens. This strategic approach will keep the organization operating one step ahead of the competition.

Business Benefits of AIOps

AIOps is a platform that provides the most insightful decision-making results using machine learning algorithms. AIOps platform helps organizations in minimizing the costs of disruption and avoid offsetting the benefits of new functions by concurrently deploying an undeveloped version of an older solution. Such consideration is mandatory for taking a more reasonable approach. Thus, it is important that you choose an AIOps platform that works as both usual monitoring solutions and a smart alerting platform at the same time.

• With AIOps enterprises can ripe full benefits of the fortune of data using their monitoring systems and with the data selection based on insights. At the same time, they will be able to analyze the data appropriately and utilize smart alerting systems.

• Enterprises always wanted to have one platform that integrates several tasks and technologies together to establish their IT Operations. The digital transformation has made this process essential to get the most out of technology.

• AI is certainly a resource for creating integration a reality if AI is positioned in an appropriate way throughout all technology silos. Any deployment of AIOps excessively placed on a specific domain is to support the division of IT Operations, rather than repair it.

• The AI-driven observability solution provider offers intelligent monitoring solutions for smart ITOps and delivers the most cutting-edge cloud-native, self-service platform for IT operations to immediately monitor everything, know what wrong and fix things is faster.

Key Take Away

When you are applying AIOps it just needs the knowledge of advancement and how to accommodate it as a characterized use case based on your business requirements. With the focused mindset companies can harness the potential of AI-based operations and optimize the operational processes for better results.