Microsoft Dynamics 365 Vs Salesforce: Which one is Best in 2022

• By Maulik Shah
• 06-09-2022
• Technology

Microsoft Dynamics and Salesforce, both are renowned CRM (customer relationship management) software that businesses of any size and scale need. While Salesforce is a cloud-enabled solution, Microsoft Dynamics provides several options to businesses apart from the cloud services.

With similar capabilities and immense popularity, a business unit might wonder which of these CRM solutions would be their best bet in 2022. In this blog, you will learn in detail about the microsoft dynamics 365 development and Salesforce, their similarities, and their differences. It should help you decide which one is the best option for you.

Microsoft Dynamics 365 vs Salesforce: A Brief
CRM software is responsible for managing your customer’s and target audience’s data to improve the relationship between you and your clients.

Microsoft Dynamics 365 was released in November 2016 and is from the product line of CRM and ERP. It is a cloud-based solution packaged in a single unit for ERP as well as CRM services. The software has various modules, features, and functionalities to boost customer relations, improve sales activity, customer engagement, retention, and more.

Founded in California in 1999, Salesforce is an organization that excels in providing cloud-based CRM solutions to businesses. The various Salesforce clouds available to businesses can help them streamline and optimize various parts of their business process to ensure better connectivity and relationships with the customers.

Furthermore, let’s look at the following section for more information on the two platforms.

1. Starting price
Salesforce - $25/ user, every month.
Microsoft Dynamics 365 - $50/ user, every month

2. Usability
Both Salesforce and Microsoft Dynamics can be difficult to use and may require training for employees to work with the platform.

3. eCommerce integrations
Salesforce - Through third-party plugins, as add-on.
Microsoft Dynamics 365 - As an add-on only.

4. Suitable for
Both Salesforce and Microsoft Dynamics 365 are suitable as a CRM solution for medium to large enterprises.

5. Time-tracking
Salesforce - Yes.
Microsoft Dynamics 365 - No.

6. Onsite availability
Salesforce - No.
Microsoft Dynamics - Yes.

7. API
Salesforce uses SOAP API.
Microsoft Dynamics uses Web services API.
Microsoft Dynamics 365 Vs Salesforce: Differences

Platforms
Salesforce has always been a cloud-enabled platform. It was developed to work as a cloud CRM and is a perfect option for businesses that need to save data on remote servers. You can use browser-based or mobile-compatible software solutions with these cloud CRM.
In case you need to launch the CRM software on your own servers or want to own its license, then Salesforce is not an option for you. Whereas, Microsoft dynamics development is much more hassle-free and customizable.

Microsoft Dynamics 365 solutions can be of several kinds, right from cloud-based solutions to on-premise, and hybrid solutions. Finance and operations modules can be deployed either in cloud version or on-premise types.

Pricing
Customer engagement base licenses for Microsoft Dynamics -
Sales enterprise cost - $95/ user, every month.
Sales professional - $65/ user, every month.
Customer service professional - $50/ user, every month.
Customer service enterprise - $95/user, every month.

Salesforce CRM pricing -

Essentials
Starting price - $25
Maximum users - 10
24 x 7 support - Not available
Billing - Annual/ monthly

Professional
Starting price - $75
Maximum users - Unlimited
24 x 7 support - Not available
Billing - Annual

Enterprise
Starting price - $150
Maximum users - Unlimited
24 x 7 support - Not available
Billing - Annual

Unlimited
Starting price - $25
Maximum users - Unlimited
24 x 7 support - Available
Billing - Annual

User accessibility & ease of use
When it comes to user accessibility or ease of use, both Salesforce and Microsoft Dynamics 365 are easily accessible. Since Salesforce entirely works with the cloud, it becomes even more seamless to access CRM software from anywhere and anyplace. As long as you have a desktop/ laptop and an internet connection, accessing the CRM software is hassle-free.

The same holds for Microsoft Dynamics 365 cloud solutions as well. However, if you have launched the software on-premise or used a hybrid software solution, you would need access to the same network systems.

In case you find difficulty with the software launch or accessing it, you can always avail of Microsoft dynamics development services. It should help you attain seamless CRM solutions.

Customer service
When it comes to dynamic customer service, both platforms provide impeccable services to clients. With Salesforce, you can receive limited but free technical support. Users also get customer training with the offered three packages in Salesforce.

Microsoft Dynamics 365 provides similar customer solutions and even more. With Dynamics 365 development, users also have unlimited access to various technical resources.

These are some of the differences between Microsoft Dynamics 365 and Salesforce. While both provide impeccable CRM services to audiences, it is of utmost importance for businesses to decipher which one would serve their purpose best. These comparison points will help them differentiate the two based on the platform usability, accessibility, pricing, and more.

Summary: The two leading CRM solutions of 2022 - Microsoft Dynamics 365 and Salesforce are in for comparison based on determinants like pricing, customer service, accessibility, platform, and more. Read the blog to know which one can suit your business needs!