Will Chatbots on WhatsApp Eventually Replace Mobile Apps?

• By Shobhit Srivastava
• 15-12-2021
• Chatbots

Chatbots for WhatsApp are a viable option. Apps for mobile devices aren't new. One of the most significant shifts in the tech business has occurred recently. Trends started when browsers took over as the primary platform for desktop operating systems. Message bots will eventually take the place of mobile apps, much as webpages did in the past.

THE DEVELOPMENT OF MOBILE APPS HAS STAGNANTLY INCREASED
Since the advent of the Apple Store in 2008, when the little mobile programmes were formally dubbed "Apps," mobile apps have enjoyed a terrific run. The Apple App Store alone has seen over 100 billion downloads. Apps have spread from smartphones to tablets, watches, desktops, and even televisions because they are handy and quick to use. They've evolved into our principal means of communicating with all of our smart devices. However, Gartner produced a research in March 2015 indicating that App usage will plateau. Many Smartphone users were getting tired of their current usage levels and did not want to increase it. It's not that people don't want to use Apps anymore; there are simply too many of them, and devices themselves have memory concerns. As a result, only a few apps will be successful. We will work, play, and communicate primarily through apps.

WHATSAPP CHATBOTS ON THE RISE
Customers and businesses alike will benefit from WhatsApp chatbots. It is now possible to provide effective support or grievance redress thanks to greater accessibility and instant responses. Helpful interactions that occur frequently and in a timely manner improve the brand's reputation. Furthermore, issues that do not require escalation to a human agent can be effectively addressed right on the chat. The customer support team will be less stressed as a result, and they will be able to easily pick up where the chatbot left off, as they will already be aware of the issue and customer information.

WhatsApp chatbots are also more convenient for sending value-added services such as notifications and updates. They can be targeted automatically depending on a customer's past behavior and preferences. Chatbots also allow you to send many messages to different customers at the same time.

INTERFACE WITH A UNIFORM EFFECTIVENESS
All mobile apps and websites become nothing more than a collection of data if we study various UI aspects critically. All of this could be bundled into a single messaging app, with a whatsapp chatbot providing all of the features. Whatsapp chatbots can replace mobile apps and perform a variety of functions using conversation as the main mode of engagement.

Rather than downloading many apps that take up valuable storage space, combining services like buying movie tickets, shopping, and booking a hotel or travel into a single messaging app is far more convenient. Multiple downloads can be reduced with the use of Whatsapp Chatbots.

WHATSAPP CHATBOTS BENEFITS
Customer care mobile apps appear to be on their way out, thanks to whatsapp chatbots' unique, excellent, and extremely functional capabilities. End customers will now be able to interact and communicate effectively using whatsapp chatbots that are both functional and interactive. Customers' responses can also be tracked with WhatsApp Chat Bots.

A WHATSAPP CHATBOT WILL BE PROVIDED TO EVERY BUSINESS.
Messaging apps, as we all know, are growing at a quicker rate than any other type of software. If messaging apps become the primary mode of communication, businesses will need to come up with new ways to communicate with customers through them. The answer to this question is WhatsApp Chatbots. Businesses can use bots to engage with their customers more effectively.

CHATBOTS FOR WHATSAPP PROVIDES A NATURAL AND HUMAN-LIKE FEEL
At the most basic level, our lives revolve around communicating with other people or businesses in order to achieve our objectives. The rapid surge in use of messaging apps and platforms reflects our penchant for direct and straightforward communication. Whatsapp Chatbots give much-needed and easier ways of handling duties via a natural and human-like approach of engagement in this dispersed environment.

WHATSAPP BOTS ARE FASTER THAN MOBILE APPS AND WEBSITES
WhatsApp Chatbots aren't yet intelligent enough to self-train. People will soon be able to communicate with businesses using chatbots that are equally as good as, if not better than, utilising websites or mobile apps. Why do a lot of people choose Whatsapp Chatbots over mobile apps?

It takes a couple of seconds or minutes for a website to load. Whatsapp Chatbots, on the other hand, load in a flash. People will prefer something which saves time and loads faster if the options are comparable. In this case, the race could be won by bots.
Apps for mobile devices must be downloaded and stored. No download is required for WhatsApp Chatbots. All you have to do is send them a message on a messaging app, and they'll do whatever you want.

DEVELOPMENT IN A QUICKER TIME
Whatsapp Chatbots are preferred by customers and developers alike. With the rise of chatbot development tools, deploying to many platforms at once has gotten even easier.

Whatsapp Chatbots undoubtedly provide a number of benefits in terms of overall user experience and development, but developers must exercise caution when designing the user interface and selecting platforms.

To summarise WHATSAPP CHATBOTS WILL BE EASIER TO USE THAN ANY OTHER TECHNOLOGY.
The importance of WhatsApp chatbots will continue to rise as WhatsApp becomes more widely used and becomes the normal means of communication. They not only raise brand awareness, provide customers with always-on quick help, and make brand communication and sales easier and more efficient, but they do it in a way that is tailored to fit right into customers' chat inboxes.