User Agency

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4.1/5 (12 reviews)
+33643789175 N/A Visit Website

About User Agency

Designer and developer of innovative mobile solutions. They develop multiplatform mobile applications with native rendering, fluids, and performance. They pride themselves on creating a collaborative relationship with every one of our clients and supporting them throughout the process of technology implementation to reach their business aims. They develop multiplatform mobile apps with native rendering, fluids and performance.

Services

Mobile App Development Web Development UI-UX Design Custom Software Development Web Design

Industries Served

Mining & Metals Media & Entertainment

User Agency Reviews

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VR training module that cut onboarding time in half

Khalid Al-Mansoori / Chief Digital Officer - Emirates Digital Group
Verified
Apr 26, 2024

Project summary: Several previous vendor relationships had left us cautious. We needed a partner who would be honest about complexity upfront rather than discovering it mid-project.

Our previous agency had given us a platform that worked well enough to demo and fell apart under real load. This team came in, diagnosed the root causes accurately, and rebuilt the critical components without disrupting the live service. The performance improvements were immediate and measurable — page load times dropped by 60 percent, error rates dropped to near zero, and our support team has far fewer incidents to deal with. The contrast with our previous experience could not have been sharper.

PROS

Domain knowledge that went beyond generic expertise into our specific industry, willingness to push back constructively, automated test coverage that gave us deployment confidence

CONS

Their calendar books up quickly which made scheduling the initial kickoff slightly challenging — a good problem for them to have and not one that affected our delivery

5.0
Overall
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Communication
Project TypeAR/VR Development
IndustryMining & Metals
Project CostLess than $10,000
DurationApr 2025 – Mar 2026

Questions & Answers

Please describe your company, your role, and the industry you operate in.
Emirates Digital Group operates across the Mining & Metals sector with offices in Dubai, UAE. In my capacity as Chief Digital Officer I oversee both the strategic and operational technology agenda. We are a growth-stage business that needed a development partner capable of scaling with us rather than constraining us.
What specific problem or business challenge led you to hire this company?
Our existing AR/VR Development capability had accumulated years of technical debt that was slowing every new feature to a crawl. Incident frequency was rising, developer confidence was falling, and we knew a rebuild was overdue. We needed a partner with the depth to do it properly rather than apply another layer of patches.
What services did the company provide for your project?
The full AR/VR Development lifecycle from discovery through to production deployment and hypercare support. This included requirements workshops, solution architecture, sprint-based development, QA and automated testing, deployment to our cloud environment, and a structured handover with documentation. They also provided a brief post-launch period of dedicated support which was genuinely useful.
Why did you choose this company over other providers you considered?
We evaluated four vendors in total. Two were eliminated after the technical assessment stage because their proposed architectures showed a surface-level understanding of what we needed. This team's proposal demonstrated genuine depth in AR/VR Development and specific knowledge of the Mining & Metals sector that the others could not match. The reference calls confirmed a consistent pattern of delivery.
How clearly did the company understand your requirements and business goals?
The requirements understanding was solid from early on, aided by the fact that they had prior experience in the Mining & Metals sector and did not need us to explain domain context that a less experienced team would have required. That background knowledge shortened the discovery phase meaningfully and reduced the volume of clarification questions during sprints.
How was your overall experience with their communication and project management?
Professional and efficient. We used a shared project management tool that gave our stakeholders visibility without requiring them to attend every meeting. The project manager had a clear escalation path and used it appropriately. The only time I needed to intervene directly was when I chose to, not because something had been missed.
Did the company deliver the project on time and within your expected budget?
Yes on both counts. There was one sprint where a third-party integration took longer than scoped because of undocumented API behaviour on the vendor side. The team flagged it immediately, proposed two mitigation options, and we agreed on an approach that recovered the timeline within two weeks. That is how scope issues should be handled and rarely are.
What tangible results or business impact have you seen since the project was completed?
The ROI case we presented to our board assumed a payback period of eighteen months. Based on current trajectory we will hit that in under a year. The efficiency gains in our Mining & Metals operations have been more significant than the model projected, partly because the quality of the data coming out of the new system is enabling decisions we could not make before.
What did you like most about working with this company?
Their ability to hold the business objective in mind alongside the technical task. I have worked with technically excellent agencies who lost the thread of what we were actually trying to achieve. This team never did. Every architectural decision, every trade-off conversation, every prioritisation discussion was anchored to the outcome we had agreed at the start.
Would you recommend this company to others, and would you work with them again?
Unreservedly. We are in active conversation about the next phase of work and I expect this to become a multi-year partnership. For any organisation in the Mining & Metals space looking for a AR/VR Development partner who combines technical rigour with genuine commercial awareness, I would put this team at the top of the shortlist.

Penetration testing delivered with clear findings and actionable remediation steps

Isla Mackenzie / CEO - Highland FinTech Ltd
Verified
Sep 17, 2023

Project summary: Streaming demand had grown beyond what our monolithic video delivery infrastructure could handle and we needed a cloud-native rebuild before the next content release cycle.

Our industry has specific compliance requirements that many generalist agencies struggle with. This team came with working knowledge of the relevant frameworks, asked pointed questions about our obligations, and built controls into the architecture rather than bolting them on at the end. Our compliance team reviewed the delivered system and had only minor observations, which is genuinely unusual for a first-pass review. That domain awareness saved us significant remediation cost.

PROS

Business-aware approach to every technical decision, strong project governance, fast turnaround on feedback, zero drama during a genuinely complex engagement

CONS

The volume of quality documentation they produced was genuinely impressive but also meant our team needed dedicated time to review it properly — a minor process point, not a complaint

5.0
Overall
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Communication
Project TypeCybersecurity
IndustryMedia & Entertainment
Project Cost$50,000 to $149,999
DurationAug 2025 – Nov 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I lead technology at Highland FinTech Ltd, a mid-sized organisation in the Media & Entertainment sector headquartered in Edinburgh, UK. My remit as CEO covers everything from infrastructure to product development. We had reached a point where our internal engineering capacity was not sufficient to execute our roadmap without an experienced external partner.
What specific problem or business challenge led you to hire this company?
Growth into new markets had exposed serious limitations in our platform. What had worked for our original user base in Edinburgh, UK was not going to scale internationally, and the Cybersecurity requirements for those new markets were meaningfully different. We needed a partner who had solved that kind of problem before.
What services did the company provide for your project?
End-to-end Cybersecurity delivery with a particular emphasis on the integration layer that connected the new build to our existing Media & Entertainment infrastructure. They also provided UI/UX input that was not in the original scope but which they offered proactively because they could see it would affect adoption. That kind of initiative was characteristic of how they approached the whole engagement.
Why did you choose this company over other providers you considered?
Honestly, the quality of the questions they asked during the briefing process set them apart. Most vendors listen to the brief and come back with a solution to exactly what you described. This team came back with a solution to what we actually needed, which turned out to be somewhat different. That kind of consultative instinct is what we were looking for.
How clearly did the company understand your requirements and business goals?
The requirements understanding was solid from early on, aided by the fact that they had prior experience in the Media & Entertainment sector and did not need us to explain domain context that a less experienced team would have required. That background knowledge shortened the discovery phase meaningfully and reduced the volume of clarification questions during sprints.
How was your overall experience with their communication and project management?
The project management was the best I have experienced in a vendor relationship. We had fortnightly sprint reviews with structured agendas, a shared backlog that we could inspect at any point, a risk register that was actively maintained rather than created at kickoff and never opened again, and a project manager who treated our time as something worth protecting. Communication was proactive, not reactive.
Did the company deliver the project on time and within your expected budget?
The project landed on the agreed delivery date and within the approved budget. We did add scope during the engagement — two features that became apparent as essential during user testing — and those were quoted, approved, and delivered without affecting the original scope timeline. That kind of clean change management is not something you can take for granted.
What tangible results or business impact have you seen since the project was completed?
Quantitatively: user engagement metrics are up significantly since launch, our support ticket volume has dropped, and we have received unsolicited positive feedback from clients who noticed the improvement. Qualitatively: our internal team is proud of the product we now have, which affects morale and retention in ways that do not show up on a dashboard but matter enormously.
What did you like most about working with this company?
The intellectual honesty. They told us when something we wanted was a bad idea and explained why. They told us when a timeline was tight and gave us options. They did not tell us what we wanted to hear in order to win work or avoid a difficult conversation. In a long engagement that kind of relationship is far more valuable than an agency that just says yes.
Would you recommend this company to others, and would you work with them again?
Unreservedly. We are in active conversation about the next phase of work and I expect this to become a multi-year partnership. For any organisation in the Media & Entertainment space looking for a Cybersecurity partner who combines technical rigour with genuine commercial awareness, I would put this team at the top of the shortlist.

FAQs

What services does User Agency offer?
User Agency provides software development services that may include mobile app development, web development, custom software development, UI/UX design, cloud solutions, AI development, and enterprise application development. Its core focus areas include Custom Software Development, Mobile App Development, UI-UX Design, Web Design and Web Development.
How much does it cost to hire User Agency?
The cost of hiring User Agency depends on factors such as project complexity, development hours, required technologies, team size, and engagement model. Based on available data, User Agency's typical hourly rate is around $100 - $149, with an average project cost of $25000+.
Which industries does User Agency serve?
User Agency has experience working with businesses across multiple industries, including Mining & Metals, Environmental Services, Media & Entertainment, Energy & Utilities, Logistics & Supply Chain and Pharmaceuticals & Biotechnology.
Is User Agency suitable for startups?
Yes. Many startups choose companies like User Agency because they offer MVP development, product consulting, scalable architecture, and dedicated development teams that help launch products quickly while managing development costs. For context, it has served clients in France, and it has been operating since N/A.
Does User Agency provide post-launch support and maintenance?
Many software development companies, including User Agency, offer ongoing maintenance, bug fixes, performance optimization, security updates, feature enhancements, and technical support after project deployment. For context, it has served clients in France, and its typical hourly rate is around $100 - $149.
How can I contact User Agency for a project?
Businesses can contact User Agency through its official website, email, or contact form to discuss project requirements, request a consultation, or receive a development estimate. For context, its listed capabilities span Custom Software Development, Mobile App Development, UI-UX Design, Web Design and Web Development, and it has experience across industries such as Mining & Metals, Environmental Services, Media & Entertainment, Energy & Utilities, Logistics & Supply Chain and Pharmaceuticals & Biotechnology.
Does User Agency offer dedicated developers?
Yes, many companies like User Agency provide a dedicated developer hiring model, allowing businesses to scale their in-house team with experienced professionals who work exclusively on their project. For context, it has experience across industries such as Mining & Metals, Environmental Services, Media & Entertainment, Energy & Utilities, Logistics & Supply Chain and Pharmaceuticals & Biotechnology, and its listed capabilities span Custom Software Development, Mobile App Development, UI-UX Design, Web Design and Web Development.
Which countries does User Agency serve?
User Agency may serve clients across multiple countries and regions, including France, depending on market demand and business partnerships.
What is User Agency's software development process?
User Agency typically follows a structured software development process that may include requirement analysis, UI/UX design, agile development sprints, quality assurance testing, deployment, and post-launch support. For context, it has experience across industries such as Mining & Metals, Environmental Services, Media & Entertainment, Energy & Utilities, Logistics & Supply Chain and Pharmaceuticals & Biotechnology, and its typical hourly rate is around $100 - $149.

Company Info

Founded N/A
Employees 2 - 9
Hourly Rate $100 - $149
Avg. Project Cost $40,000+
Client Rating 4.1/5 (12 reviews)

Rating Breakdown

Quality
4.3
Schedule
4.3
Cost
4.1
Communication
4.0