CloudRaker

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4.8/5 (12 reviews)
+15144990005 info@cloudraker.com Visit Website

About CloudRaker

CloudRaker is a trusted app development company. They believe that genuine collaboration with their clients, partners, and customers is the key to doing great work. They grow ambitious retail brands by combining data, creativity, and technology into meaningful customer experiences. They need to be honest about one thing— people do not want marketing in their lives.

Services

Mobile App Development Web Development UI-UX Design Web Design Social Media Marketing

Industries Served

Events & Event Management Food & Beverage

CloudRaker Reviews

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Managed IT that made our internal teams forget infrastructure was something they once worried about

Yuki Hashimoto / Head of Product Development - East Asia Commerce KK
Verified
Mar 17, 2026

Project summary: Our internal product thinking was strong but our execution capability in this specific technology domain was limited. We needed depth, not generalism.

The thing that retrospectively seems most significant is how little drama there was. Complex technology projects tend to accumulate incidents, escalations, and tense conversations. This one did not. Problems were surfaced before they became incidents. Scope changes were handled with process rather than conflict. Risks were managed rather than avoided. That level of maturity is rare in my experience and it made the delivery feel almost effortless from our side, which I know it was not from theirs.

PROS

Deep domain knowledge that reduced the discovery overhead significantly, proactive risk identification before issues became incidents, delivery cadence that our stakeholders found reassuring

CONS

Pipeline availability for kickoff required a few weeks of lead time — in hindsight that selection pressure means you are working with a team that is in demand for the right reasons

4.5
Overall
5.0
Quality
4.5
Schedule
4.5
Cost
4.5
Communication
Project TypeIT Managed Services
IndustryEvents & Event Management
Project Cost$150,000 to $499,999
DurationMar 2025 – Dec 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I lead technology at East Asia Commerce KK, a growth-stage Events & Event Management business based in Osaka, Japan. As Head of Product Development my remit spans product engineering, platform operations, and strategic vendor partnerships. We had reached an inflection point where our internal capacity was not sufficient to execute our roadmap at the pace our market required.
What specific problem or business challenge led you to hire this company?
The immediate problem was that our IT Managed Services capability had become the bottleneck limiting our ability to grow. Every feature request, every new client requirement, every internal initiative was delayed by a platform that had been extended beyond its original design. We needed a rebuild, not a patch.
What services did the company provide for your project?
End-to-end IT Managed Services delivery with particular depth in the integration and data migration components, which were the highest-risk elements of the programme. They supplemented this with a dedicated QA resource throughout development and a documented runbook for our operations team at handover.
Why did you choose this company over other providers you considered?
We ran a structured shortlisting process across five vendors. The technical evaluation eliminated two immediately. Of the remaining three, this team's proposal was differentiated by the specificity of their IT Managed Services approach and the evidence base they provided — reference projects in Events & Event Management contexts, not generic case studies. The reference calls confirmed a track record that the proposal had described accurately.
How clearly did the company understand your requirements and business goals?
Extremely well, in part because they had relevant Events & Event Management experience that reduced the context-setting overhead significantly. They understood the domain vocabulary, asked the right questions, and translated business requirements into technical specifications with a fidelity that meant the development phase had very few clarification cycles.
How was your overall experience with their communication and project management?
Outstanding. The discipline around asynchronous communication was particularly effective given the time zones involved between Osaka, Japan and the delivery team. Written updates were specific and consistent, response times were same-day for anything that required a decision, and nothing fell through the cracks across a six-month engagement.
Did the company deliver the project on time and within your expected budget?
Yes. I had privately built a contingency expectation into my planning given the project complexity and the number of integrations involved. None of that contingency was needed. The delivery landed on the agreed date and the final invoice matched the approved budget to within a fraction of a percent. That outcome is rarer than the industry acknowledges.
What tangible results or business impact have you seen since the project was completed?
We went live four months ago. User adoption exceeded the target we had set by 23 percent in the first month. Support ticket volume has dropped measurably. The features we had deferred because the previous architecture made them prohibitively expensive to build are now in development. The platform they built has opened our roadmap.
What did you like most about working with this company?
The post-launch behaviour. Some vendors consider go-live to be the end of their professional obligation. This team treated it as the transition to a different kind of engagement. The hypercare period was substantive, the documentation was thorough and genuinely useful, and they checked in proactively at the thirty-day and ninety-day marks to review production metrics with us.
Would you recommend this company to others, and would you work with them again?
Absolutely. With a specific note that the value starts in the discovery phase — clients who approach that process with seriousness will get the most from the engagement. We invested appropriately at the front end and the returns are evident in what was delivered.

CRM that finally unified our sales, marketing, and customer success teams in one system

Flynn Buchanan / GM of Technology - Pacific Rim Commerce Group
Verified
Jan 15, 2026

Project summary: Our internal product thinking was strong but our execution capability in this specific technology domain was limited. We needed depth, not generalism.

We gave this team an aggressive timeline, a technically complex scope, and a client-side project team that was stretched thin and not always available at the speed the engagement required. They absorbed all of that gracefully. Where they needed input they were precise about what they needed and when. Where they could proceed independently they did. The result was a delivery that landed on time despite the constraints on our side, which I regard as evidence of genuine professional maturity.

PROS

Delivery timeline that proved achievable rather than optimistic, estimation accuracy that reflected real analysis rather than competitive bidding, scope discipline that prevented the feature creep we had experienced before

CONS

Their insistence on a detailed functional specification before development began felt like friction at the time. In retrospect, it was the reason the development phase ran without the ambiguity that has derailed similar projects for us previously

5.0
Overall
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Communication
Project TypeCRM Development
IndustryFood & Beverage
Project Cost$50,000 to $149,999
DurationApr 2025 – Nov 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
As GM of Technology at Pacific Rim Commerce Group I oversee technology investment and delivery across our Food & Beverage operations in Perth, Australia. We are a commercially focused business and our technology choices are always evaluated in terms of their direct contribution to business outcomes rather than technical elegance alone.
What specific problem or business challenge led you to hire this company?
Regulatory requirements in our Food & Beverage segment had changed and the compliance timeline was set by our regulator, not by us. The CRM Development changes required were significant enough to justify engaging a specialist partner rather than diverting our internal team from the product roadmap.
What services did the company provide for your project?
Primarily CRM Development, with adjacent work in solution architecture and quality assurance. They were responsible for the full build from requirements through to go-live, including integration with four existing systems in our technology landscape. The breadth they covered without requiring additional vendors was commercially and logistically valuable.
Why did you choose this company over other providers you considered?
We had a failed engagement behind us and were more rigorous in our selection process as a result. We asked detailed questions about how they managed scope change, how they handled estimation, and how they communicated problems. The answers were specific, evidenced, and consistent across the team members we spoke to. That gave us confidence that the process was real rather than rehearsed.
How clearly did the company understand your requirements and business goals?
Thoroughly and precisely. The requirements document they produced was detailed enough that our QA team used it directly to write acceptance criteria. Every user story had a defined business objective attached. Nothing was left to interpretation. That discipline in the requirements phase paid dividends throughout development and testing.
How was your overall experience with their communication and project management?
The project management framework was the most structured I have experienced with an external vendor. Sprint planning was tight, acceptance criteria were specific, retrospectives were honest and acted on. The project manager treated the shared backlog as a live document and the risk register as an operational tool rather than a compliance artefact. I never had to ask for a status update.
Did the company deliver the project on time and within your expected budget?
Yes. I had privately built a contingency expectation into my planning given the project complexity and the number of integrations involved. None of that contingency was needed. The delivery landed on the agreed date and the final invoice matched the approved budget to within a fraction of a percent. That outcome is rarer than the industry acknowledges.
What tangible results or business impact have you seen since the project was completed?
Quantifying the impact precisely is complicated by other variables in our business, but the metrics we can attribute directly to the CRM Development work are meaningful: session duration up, conversion rate up, error rate down, and our NPS for the digital touchpoint has improved by eleven points. Our account managers report that the new capability is coming up positively in client conversations.
What did you like most about working with this company?
The post-launch behaviour. Some vendors consider go-live to be the end of their professional obligation. This team treated it as the transition to a different kind of engagement. The hypercare period was substantive, the documentation was thorough and genuinely useful, and they checked in proactively at the thirty-day and ninety-day marks to review production metrics with us.
Would you recommend this company to others, and would you work with them again?
Yes. I would add the context that this is not the cheapest option in the market and they are selective about the engagements they take on. If your primary criterion is price, there are alternatives. If you want a technology partner who can be trusted with a complex CRM Development programme in the Food & Beverage space and will deliver against a serious brief, this is the team.

FAQs

What services does CloudRaker offer?
CloudRaker provides software development services that may include mobile app development, web development, custom software development, UI/UX design, cloud solutions, AI development, and enterprise application development. Its core focus areas include Mobile App Development, Social Media Marketing, UI-UX Design, Web Design and Web Development.
Is CloudRaker suitable for startups?
Yes. Many startups choose companies like CloudRaker because they offer MVP development, product consulting, scalable architecture, and dedicated development teams that help launch products quickly while managing development costs. For context, its listed capabilities span Mobile App Development, Social Media Marketing, UI-UX Design, Web Design and Web Development, and it has served clients in Canada.
How can I contact CloudRaker for a project?
Businesses can contact CloudRaker through its official website, email, or contact form to discuss project requirements, request a consultation, or receive a development estimate. For context, its listed capabilities span Mobile App Development, Social Media Marketing, UI-UX Design, Web Design and Web Development, and it has experience across industries such as Environmental Services, Food & Beverage, Healthcare, Fashion & Apparel, Travel & Hospitality and Information Technology.
Is CloudRaker an offshore software development company?
CloudRaker may operate as an offshore, onshore, or hybrid software development company depending on its location and the markets it serves. For context, its listed capabilities span Mobile App Development, Social Media Marketing, UI-UX Design, Web Design and Web Development, and it reports a team size of 10 - 49 professionals.
Can CloudRaker build AI-powered applications?
Many modern software development companies, including CloudRaker, offer AI and machine learning integration services such as chatbots, predictive analytics, computer vision, and intelligent automation. For context, it has served clients in Canada, and it has been operating since 2000.
Which countries does CloudRaker serve?
CloudRaker may serve clients across multiple countries and regions, including Canada, depending on market demand and business partnerships.
Does CloudRaker develop SaaS products?
Yes, CloudRaker may offer SaaS product development services, including multi-tenant architecture, subscription billing integration, and cloud-native deployment for scalable software-as-a-service solutions. For context, it has served clients in Canada, and its typical hourly rate is around $25 - $49.
Can CloudRaker modernize legacy software?
CloudRaker may provide legacy software modernization services, including re-platforming, code refactoring, and migration to modern frameworks or cloud infrastructure to improve performance and maintainability. For context, it has experience across industries such as Environmental Services, Food & Beverage, Healthcare, Fashion & Apparel, Travel & Hospitality and Information Technology, and it has served clients in Canada.
What is CloudRaker's software development process?
CloudRaker typically follows a structured software development process that may include requirement analysis, UI/UX design, agile development sprints, quality assurance testing, deployment, and post-launch support. For context, it has served clients in Canada, and it has experience across industries such as Environmental Services, Food & Beverage, Healthcare, Fashion & Apparel, Travel & Hospitality and Information Technology.

Company Info

Founded 2000
Employees 10 - 49
Hourly Rate $25 - $49
Avg. Project Cost $30,000+
Client Rating 4.8/5 (12 reviews)

Rating Breakdown

Quality
4.8
Schedule
4.8
Cost
4.7
Communication
4.7