CRM Command

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5.0/5 (2 reviews)
+17202929626 N/A Visit Website

About CRM Command

CRM Command was founded in 2016 and operates as a small team of 2 to 9 employees, a scale conducive to close collaboration on focused engagements. The company's service offering includes mobile app development and cross platform app development, along with wearable app development for clients building connected-device products. CRM Command also provides virtual reality app development and UI-UX design, pairing immersive technology work with strong attention to interface usability, and rounds out its capabilities with chat bots and AI development for automation-focused features. Given its small team size, CRM Command likely operates with a hands-on approach where clients interact directly with the people building their product rather than through layers of account management. For organizations seeking a nimble partner capable of covering wearable, VR, design, and AI needs without the scale or overhead of a larger firm, CRM Command's compact structure and varied service list present a focused, boutique-style alternative.

Services

Mobile App Development VR App Development Wearable App Development UI-UX Design Chat Bots & AI Development Cross Platform App Development

Industries Served

Environmental Services Logistics & Supply Chain

CRM Command Reviews

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Design system that made every screen in our product feel intentional

Courtney Walsh / Director of eCommerce - Summit Retail Group
Verified
Sep 11, 2024

Project summary: Our competitors had been investing in technology for two years and we needed to close a meaningful gap quickly without compromising on the quality of what we shipped.

Our previous agency had given us a platform that worked well enough to demo and fell apart under real load. This team came in, diagnosed the root causes accurately, and rebuilt the critical components without disrupting the live service. The performance improvements were immediate and measurable — page load times dropped by 60 percent, error rates dropped to near zero, and our support team has far fewer incidents to deal with. The contrast with our previous experience could not have been sharper.

PROS

Technical depth across the full stack, honest and timely communication, delivered exactly what was scoped without surprise additions to the invoice

CONS

The initial project brief document they required was more detailed than we were used to providing, but in hindsight that rigour was part of why the project ran so smoothly

5.0
Overall
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Communication
Project TypeUI/UX Design
IndustryEnvironmental Services
Project Cost$150,000 to $499,999
DurationSep 2025 – Dec 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I lead technology at Summit Retail Group, a mid-sized organisation in the Environmental Services sector headquartered in New York, USA. My remit as Director of eCommerce covers everything from infrastructure to product development. We had reached a point where our internal engineering capacity was not sufficient to execute our roadmap without an experienced external partner.
What specific problem or business challenge led you to hire this company?
Our existing UI/UX Design capability had accumulated years of technical debt that was slowing every new feature to a crawl. Incident frequency was rising, developer confidence was falling, and we knew a rebuild was overdue. We needed a partner with the depth to do it properly rather than apply another layer of patches.
What services did the company provide for your project?
End-to-end UI/UX Design delivery with a particular emphasis on the integration layer that connected the new build to our existing Environmental Services infrastructure. They also provided UI/UX input that was not in the original scope but which they offered proactively because they could see it would affect adoption. That kind of initiative was characteristic of how they approached the whole engagement.
Why did you choose this company over other providers you considered?
Honestly, the quality of the questions they asked during the briefing process set them apart. Most vendors listen to the brief and come back with a solution to exactly what you described. This team came back with a solution to what we actually needed, which turned out to be somewhat different. That kind of consultative instinct is what we were looking for.
How clearly did the company understand your requirements and business goals?
Thorough and precise. They translated our business language into technical requirements without losing the intent, which is a skill that sounds straightforward but frequently goes wrong. Every user story they wrote was reviewed against the original business objective before it entered the sprint and the acceptance criteria were specific enough to remove subjectivity from QA.
How was your overall experience with their communication and project management?
The project management was the best I have experienced in a vendor relationship. We had fortnightly sprint reviews with structured agendas, a shared backlog that we could inspect at any point, a risk register that was actively maintained rather than created at kickoff and never opened again, and a project manager who treated our time as something worth protecting. Communication was proactive, not reactive.
Did the company deliver the project on time and within your expected budget?
Yes. I will note that the original timeline was aggressive and I had privately expected a slip. They managed to hold it by making smart sequencing decisions early on that I only fully understood in retrospect. The budget discipline was equally good — we received a single change request for scope we had introduced ourselves and it was priced fairly.
What tangible results or business impact have you seen since the project was completed?
The ROI case we presented to our board assumed a payback period of eighteen months. Based on current trajectory we will hit that in under a year. The efficiency gains in our Environmental Services operations have been more significant than the model projected, partly because the quality of the data coming out of the new system is enabling decisions we could not make before.
What did you like most about working with this company?
The continuity of the team. The engineers who scoped the work were the engineers who built it. That sounds like it should be standard practice but in my experience it often is not. The institutional knowledge that comes from that continuity pays dividends at every stage, particularly when you are dealing with a complex Environmental Services domain where context takes time to build.
Would you recommend this company to others, and would you work with them again?
Yes, without qualification. I have already made two direct referrals to peers in the Environmental Services sector who were facing similar UI/UX Design challenges. In both cases I gave the recommendation specifically because I was confident the experience would match what I described — which is a level of confidence I do not extend lightly.

Multiplayer backend that held up under launch-day load without a single crash

Allison Park / Chief Product Officer - Vertex Media Inc
Verified
Nov 25, 2022

Project summary: Last-mile delivery performance had become a brand issue and we needed a real-time tracking and exception management platform that both our team and our clients could use.

We ran a structured RFP with seven vendors. Three made it to the technical evaluation stage. This team won on the strength of their technical proposal, their domain knowledge, and frankly on the quality of the questions they asked us during the process. A vendor who asks good questions in the sales phase tends to ask good questions during delivery too. That hypothesis proved correct. The project is now live, performing above the KPIs we agreed, and our stakeholders are genuinely impressed.

PROS

Technical depth across the full stack, honest and timely communication, delivered exactly what was scoped without surprise additions to the invoice

CONS

Time zone difference required some adjustment to our internal communication habits but the team managed the overlap window efficiently and it never affected momentum

5.0
Overall
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Communication
Project TypeGame Development
IndustryLogistics & Supply Chain
Project Cost$50,000 to $149,999
DurationOct 2024 – Jul 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I lead technology at Vertex Media Inc, a mid-sized organisation in the Logistics & Supply Chain sector headquartered in Los Angeles, USA. My remit as Chief Product Officer covers everything from infrastructure to product development. We had reached a point where our internal engineering capacity was not sufficient to execute our roadmap without an experienced external partner.
What specific problem or business challenge led you to hire this company?
Our Logistics & Supply Chain regulatory environment had changed and the compliance timeline was non-negotiable. We needed to rebuild specific components of our system to meet the new requirements and our internal team was already fully committed to the core product roadmap. Bringing in a specialist Game Development partner was the only realistic path.
What services did the company provide for your project?
Primarily Game Development, though the scope naturally touched adjacent areas. They handled architecture design, implementation, integration with our existing systems, performance testing under realistic load, and knowledge transfer to our internal team. The breadth of what they covered without requiring us to bring in additional vendors was one of the reasons the project ran efficiently.
Why did you choose this company over other providers you considered?
Honestly, the quality of the questions they asked during the briefing process set them apart. Most vendors listen to the brief and come back with a solution to exactly what you described. This team came back with a solution to what we actually needed, which turned out to be somewhat different. That kind of consultative instinct is what we were looking for.
How clearly did the company understand your requirements and business goals?
Thorough and precise. They translated our business language into technical requirements without losing the intent, which is a skill that sounds straightforward but frequently goes wrong. Every user story they wrote was reviewed against the original business objective before it entered the sprint and the acceptance criteria were specific enough to remove subjectivity from QA.
How was your overall experience with their communication and project management?
Outstanding. I have worked with agencies that communicate beautifully during the sales process and go quiet during delivery. This was the opposite — structured, consistent, and genuinely informative throughout. Problems were surfaced early with proposed solutions rather than just problem statements, which made the inevitable mid-project decisions much easier to make.
Did the company deliver the project on time and within your expected budget?
On time and within the agreed budget. They had given us a range estimate at the start, which I had been sceptical of, and they landed within the lower half of that range. Their estimation accuracy came from having broken the work down in genuine detail during discovery rather than giving a rough number and hoping. It showed in every sprint.
What tangible results or business impact have you seen since the project was completed?
Quantitatively: user engagement metrics are up significantly since launch, our support ticket volume has dropped, and we have received unsolicited positive feedback from clients who noticed the improvement. Qualitatively: our internal team is proud of the product we now have, which affects morale and retention in ways that do not show up on a dashboard but matter enormously.
What did you like most about working with this company?
The post-launch behaviour. Some agencies disappear the moment the final invoice is paid. This team maintained the same level of responsiveness during the hypercare period as during development, handed over thorough documentation without being asked twice, and checked in proactively a month after go-live to review performance metrics with us. That last part was entirely unprompted.
Would you recommend this company to others, and would you work with them again?
Yes, without qualification. I have already made two direct referrals to peers in the Logistics & Supply Chain sector who were facing similar Game Development challenges. In both cases I gave the recommendation specifically because I was confident the experience would match what I described — which is a level of confidence I do not extend lightly.

FAQs

What services does CRM Command offer?
CRM Command provides software development services that may include mobile app development, web development, custom software development, UI/UX design, cloud solutions, AI development, and enterprise application development. Its core focus areas include Mobile App Development, Cross Platform App Development, Wearable App Development, VR App Development and UI-UX Design.
Which industries does CRM Command serve?
CRM Command has experience working with businesses across multiple industries, including Environmental Services and Logistics & Supply Chain.
Is CRM Command suitable for startups?
Yes. Many startups choose companies like CRM Command because they offer MVP development, product consulting, scalable architecture, and dedicated development teams that help launch products quickly while managing development costs. For context, it has experience across industries such as Environmental Services and Logistics & Supply Chain, and it reports a team size of 2 - 9 professionals.
What technologies does CRM Command specialize in?
Depending on the project requirements, CRM Command may work with technologies such as React, Angular, Vue.js, Node.js, Python, .NET, Java, PHP, Flutter, React Native, iOS, Android, AWS, Azure, AI, and cloud platforms. For context, it has experience across industries such as Environmental Services and Logistics & Supply Chain, and it has been operating since 2016.
How do I choose the right software development company?
When selecting a software development company like CRM Command, consider its portfolio, client reviews, industry expertise, technical capabilities, communication process, pricing model, project management approach, and post-launch support. For context, its listed capabilities span Mobile App Development, Cross Platform App Development, Wearable App Development, VR App Development and UI-UX Design, and it reports a team size of 2 - 9 professionals.
Is CRM Command an offshore software development company?
CRM Command may operate as an offshore, onshore, or hybrid software development company depending on its location and the markets it serves. For context, its listed capabilities span Mobile App Development, Cross Platform App Development, Wearable App Development, VR App Development and UI-UX Design, and it reports a team size of 2 - 9 professionals.
Can CRM Command build AI-powered applications?
Many modern software development companies, including CRM Command, offer AI and machine learning integration services such as chatbots, predictive analytics, computer vision, and intelligent automation. For context, its listed capabilities span Mobile App Development, Cross Platform App Development, Wearable App Development, VR App Development and UI-UX Design, and its average project cost is reported at $100000+.
Can CRM Command modernize legacy software?
CRM Command may provide legacy software modernization services, including re-platforming, code refactoring, and migration to modern frameworks or cloud infrastructure to improve performance and maintainability. For context, its listed capabilities span Mobile App Development, Cross Platform App Development, Wearable App Development, VR App Development and UI-UX Design, and its typical hourly rate is around $100 - $149.
What is CRM Command's software development process?
CRM Command typically follows a structured software development process that may include requirement analysis, UI/UX design, agile development sprints, quality assurance testing, deployment, and post-launch support. For context, its listed capabilities span Mobile App Development, Cross Platform App Development, Wearable App Development, VR App Development and UI-UX Design, and its average project cost is reported at $100000+.

Company Info

Founded 2016
Employees 2 - 9
Hourly Rate $100 - $149
Avg. Project Cost $100,000+
Client Rating 5.0/5 (2 reviews)

Rating Breakdown

Quality
5.0
Schedule
5.0
Cost
5.0
Communication
5.0