Calls9

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4.2/5 (11 reviews)
+441133506441 hello@calls9.com Visit Website

About Calls9

?They build digital expertise for the web & mobile that drive company growth & increase team productivity. With growing demand for marketing & technology resources, Calls9 provide businesses & organizations innovative digital solutions that can be started quickly and easily. If you have a digital project you require help defining, designing or developing they would love to hear from you.

Services

Mobile App Development Web Development Custom Software Development

Industries Served

Fashion & Apparel

Calls9 Reviews

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Multi-cloud architecture that gave us resilience and cut our hosting bill

Megan Foster / Head of Technology - Clearwater Logistics
Verified
Oct 05, 2023

Project summary: The project had both a hard delivery date tied to a board commitment and a scope that our previous agency had told us was not achievable. We needed someone to prove otherwise.

The technical quality of the work is the easiest thing to praise, but what I want to highlight is the communication culture on this team. Every question got a same-day response. Every risk got flagged before it became an issue. When we needed to change direction mid-project — a business decision on our side — they absorbed the change professionally, requoted fairly, and kept momentum going. That flexibility is something you cannot assess in a proposal and it turned out to be one of the most valuable things about working with them.

PROS

Engineering quality that our internal team can maintain without calling the vendor, thorough documentation, proactive risk identification throughout the project

CONS

Their calendar books up quickly which made scheduling the initial kickoff slightly challenging — a good problem for them to have and not one that affected our delivery

5.0
Overall
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Communication
Project TypeCloud Services
IndustryFashion & Apparel
Project Cost$50,000 to $149,999
DurationMar 2025 – Nov 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I lead technology at Clearwater Logistics, a mid-sized organisation in the Fashion & Apparel sector headquartered in Dallas, USA. My remit as Head of Technology covers everything from infrastructure to product development. We had reached a point where our internal engineering capacity was not sufficient to execute our roadmap without an experienced external partner.
What specific problem or business challenge led you to hire this company?
Our existing Cloud Services capability had accumulated years of technical debt that was slowing every new feature to a crawl. Incident frequency was rising, developer confidence was falling, and we knew a rebuild was overdue. We needed a partner with the depth to do it properly rather than apply another layer of patches.
What services did the company provide for your project?
Primarily Cloud Services, though the scope naturally touched adjacent areas. They handled architecture design, implementation, integration with our existing systems, performance testing under realistic load, and knowledge transfer to our internal team. The breadth of what they covered without requiring us to bring in additional vendors was one of the reasons the project ran efficiently.
Why did you choose this company over other providers you considered?
Honestly, the quality of the questions they asked during the briefing process set them apart. Most vendors listen to the brief and come back with a solution to exactly what you described. This team came back with a solution to what we actually needed, which turned out to be somewhat different. That kind of consultative instinct is what we were looking for.
How clearly did the company understand your requirements and business goals?
Better than we did at the start, which sounds like an exaggeration but is genuinely accurate. The discovery workshop they ran surfaced assumptions we had not examined and contradictions in our requirements that would have caused real problems mid-development. The functional specification they produced was the clearest articulation of our product that we had seen written down.
How was your overall experience with their communication and project management?
Communication was handled primarily asynchronously given the time zone difference between Dallas, USA and the team's base, but it was managed so well that the gap rarely felt like a constraint. Written updates were clear and timely, escalations were handled promptly, and we never had to chase for a status update. The cadence was exactly right — enough to feel informed, not so much that it created overhead.
Did the company deliver the project on time and within your expected budget?
The project landed on the agreed delivery date and within the approved budget. We did add scope during the engagement — two features that became apparent as essential during user testing — and those were quoted, approved, and delivered without affecting the original scope timeline. That kind of clean change management is not something you can take for granted.
What tangible results or business impact have you seen since the project was completed?
Quantitatively: user engagement metrics are up significantly since launch, our support ticket volume has dropped, and we have received unsolicited positive feedback from clients who noticed the improvement. Qualitatively: our internal team is proud of the product we now have, which affects morale and retention in ways that do not show up on a dashboard but matter enormously.
What did you like most about working with this company?
The continuity of the team. The engineers who scoped the work were the engineers who built it. That sounds like it should be standard practice but in my experience it often is not. The institutional knowledge that comes from that continuity pays dividends at every stage, particularly when you are dealing with a complex Fashion & Apparel domain where context takes time to build.
Would you recommend this company to others, and would you work with them again?
Yes, without qualification. I have already made two direct referrals to peers in the Fashion & Apparel sector who were facing similar Cloud Services challenges. In both cases I gave the recommendation specifically because I was confident the experience would match what I described — which is a level of confidence I do not extend lightly.

FAQs

What services does Calls9 offer?
Calls9 provides software development services that may include mobile app development, web development, custom software development, UI/UX design, cloud solutions, AI development, and enterprise application development. Its core focus areas include Custom Software Development, Mobile App Development and Web Development.
How much does it cost to hire Calls9?
The cost of hiring Calls9 depends on factors such as project complexity, development hours, required technologies, team size, and engagement model. Based on available data, Calls9's typical hourly rate is around N/A, with an average project cost of $10000+.
Which industries does Calls9 serve?
Calls9 has experience working with businesses across multiple industries, including Fashion & Apparel, Education, Energy & Utilities, Automotive, Manufacturing and Media & Entertainment.
What technologies does Calls9 specialize in?
Depending on the project requirements, Calls9 may work with technologies such as React, Angular, Vue.js, Node.js, Python, .NET, Java, PHP, Flutter, React Native, iOS, Android, AWS, Azure, AI, and cloud platforms. For context, its listed capabilities span Custom Software Development, Mobile App Development and Web Development, and it reports a team size of 2 - 9 professionals.
Does Calls9 provide post-launch support and maintenance?
Many software development companies, including Calls9, offer ongoing maintenance, bug fixes, performance optimization, security updates, feature enhancements, and technical support after project deployment. For context, it has served clients in United-kingdom, and its average project cost is reported at $10000+.
How do I choose the right software development company?
When selecting a software development company like Calls9, consider its portfolio, client reviews, industry expertise, technical capabilities, communication process, pricing model, project management approach, and post-launch support. For context, its listed capabilities span Custom Software Development, Mobile App Development and Web Development, and its typical hourly rate is around N/A.
What engagement models does Calls9 provide?
Calls9 may offer multiple engagement models such as fixed-price contracts, dedicated team hiring, and time-and-material billing, allowing businesses to choose the option that best fits their budget and project scope. For context, its listed capabilities span Custom Software Development, Mobile App Development and Web Development, and it has been operating since 2011.
Does Calls9 sign an NDA before starting a project?
Most professional software development companies, including Calls9, are willing to sign a Non-Disclosure Agreement (NDA) to protect client data and project confidentiality before development begins. For context, it has experience across industries such as Fashion & Apparel, Education, Energy & Utilities, Automotive, Manufacturing and Media & Entertainment, and it has been operating since 2011.
Which countries does Calls9 serve?
Calls9 may serve clients across multiple countries and regions, including United-kingdom, depending on market demand and business partnerships.
How do I request a proposal from Calls9?
You can request a proposal from Calls9 by submitting your project requirements through its website contact form, email, or by reaching out directly to discuss your business goals and receive a tailored development estimate. For context, it has experience across industries such as Fashion & Apparel, Education, Energy & Utilities, Automotive, Manufacturing and Media & Entertainment, and its typical hourly rate is around N/A.

Company Info

Founded 2011
Employees 2 - 9
Hourly Rate N/A
Avg. Project Cost $55,000+
Client Rating 4.2/5 (11 reviews)

Rating Breakdown

Quality
4.2
Schedule
4.5
Cost
4.3
Communication
4.4