Imagine Team

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4.1/5 (11 reviews)
+61435029655 tate@imagineteamsolutions.com Visit Website

About Imagine Team

We love building awesome answers to real problems. Experiencing the stories and passions of clients who want to change the world is just a bonus. We started in 2011 with the simple belief that the best way to solve tough problems was to make them our own. They deliver within the specified time, not to comprise with the quality of work & affordable pricing. Their motives are changed into practicality, so you can trust this company.

Services

Mobile App Development Web Development UI-UX Design Digital Strategy App Marketing

Industries Served

Logistics & Supply Chain

Imagine Team Reviews

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Outsourced IT support that cost less and performed better than our internal team

Akiko Fujimoto / Head of Product Development - Sunrise Commerce KK
Verified
Aug 19, 2025

Project summary: Visibility across our multi-tier supply chain was essentially non-existent and we were making operational decisions based on data that was 24 to 48 hours stale.

The engagement started with a discovery workshop that immediately signalled this team was different. They pushed back on two of our assumptions in the first session with evidence and a better alternative. That kind of intellectual honesty is rare and it set the tone for the whole project. Deliverables were consistently ahead of schedule, code reviews were taken seriously, and the final product is something we are proud to show enterprise clients during due diligence calls.

PROS

Consistent delivery against milestones, code quality that passed our internal review without major findings, post-launch support that felt like a partnership not a ticket queue

CONS

We underestimated the internal resource commitment required on our side during discovery — the team warned us, we did not listen fully, and the first sprint was slower as a result

5.0
Overall
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Communication
Project TypeIT Managed Services
IndustryLogistics & Supply Chain
Project Cost$50,000 to $149,999
DurationOct 2025 – Feb 2026

Questions & Answers

Please describe your company, your role, and the industry you operate in.
Sunrise Commerce KK is a Logistics & Supply Chain business based in Osaka, Japan. As Head of Product Development I am responsible for all technology investment decisions, vendor selection, and ensuring our digital capabilities match our growth ambitions. We operate in a competitive market where the quality of our software directly affects our ability to win and retain clients.
What specific problem or business challenge led you to hire this company?
Growth into new markets had exposed serious limitations in our platform. What had worked for our original user base in Osaka, Japan was not going to scale internationally, and the IT Managed Services requirements for those new markets were meaningfully different. We needed a partner who had solved that kind of problem before.
What services did the company provide for your project?
End-to-end IT Managed Services delivery with a particular emphasis on the integration layer that connected the new build to our existing Logistics & Supply Chain infrastructure. They also provided UI/UX input that was not in the original scope but which they offered proactively because they could see it would affect adoption. That kind of initiative was characteristic of how they approached the whole engagement.
Why did you choose this company over other providers you considered?
Price was a factor but not the deciding one. They were mid-range in our evaluation. What tipped it was the combination of their technical depth in IT Managed Services, the seniority of the team they proposed to assign to our account, and the clarity of their project governance model. We had been burned by an agency that overpromised before and we needed to see evidence of process maturity.
How clearly did the company understand your requirements and business goals?
The requirements understanding was solid from early on, aided by the fact that they had prior experience in the Logistics & Supply Chain sector and did not need us to explain domain context that a less experienced team would have required. That background knowledge shortened the discovery phase meaningfully and reduced the volume of clarification questions during sprints.
How was your overall experience with their communication and project management?
Communication was handled primarily asynchronously given the time zone difference between Osaka, Japan and the team's base, but it was managed so well that the gap rarely felt like a constraint. Written updates were clear and timely, escalations were handled promptly, and we never had to chase for a status update. The cadence was exactly right — enough to feel informed, not so much that it created overhead.
Did the company deliver the project on time and within your expected budget?
The project landed on the agreed delivery date and within the approved budget. We did add scope during the engagement — two features that became apparent as essential during user testing — and those were quoted, approved, and delivered without affecting the original scope timeline. That kind of clean change management is not something you can take for granted.
What tangible results or business impact have you seen since the project was completed?
Quantitatively: user engagement metrics are up significantly since launch, our support ticket volume has dropped, and we have received unsolicited positive feedback from clients who noticed the improvement. Qualitatively: our internal team is proud of the product we now have, which affects morale and retention in ways that do not show up on a dashboard but matter enormously.
What did you like most about working with this company?
The post-launch behaviour. Some agencies disappear the moment the final invoice is paid. This team maintained the same level of responsiveness during the hypercare period as during development, handed over thorough documentation without being asked twice, and checked in proactively a month after go-live to review performance metrics with us. That last part was entirely unprompted.
Would you recommend this company to others, and would you work with them again?
Absolutely. I would recommend them with a specific note that the quality of the discovery process is where the value starts. Clients who invest properly in that phase will get the most out of the engagement. We made that investment and the returns are evident in the quality of what was delivered.

FAQs

How much does it cost to hire Imagine Team?
The cost of hiring Imagine Team depends on factors such as project complexity, development hours, required technologies, team size, and engagement model. Based on available data, Imagine Team's typical hourly rate is around N/A, with an average project cost of $2500000+.
Which industries does Imagine Team serve?
Imagine Team has experience working with businesses across multiple industries, including Travel & Hospitality, Logistics & Supply Chain, Agriculture, Media & Entertainment, Insurance and Financial Services.
Is Imagine Team suitable for startups?
Yes. Many startups choose companies like Imagine Team because they offer MVP development, product consulting, scalable architecture, and dedicated development teams that help launch products quickly while managing development costs. For context, it has served clients in Australia, and its average project cost is reported at $2500000+.
Is Imagine Team an offshore software development company?
Imagine Team may operate as an offshore, onshore, or hybrid software development company depending on its location and the markets it serves. For context, it has experience across industries such as Travel & Hospitality, Logistics & Supply Chain, Agriculture, Media & Entertainment, Insurance and Financial Services, and it reports a team size of 2 - 9 professionals.
Does Imagine Team offer dedicated developers?
Yes, many companies like Imagine Team provide a dedicated developer hiring model, allowing businesses to scale their in-house team with experienced professionals who work exclusively on their project. For context, it has experience across industries such as Travel & Hospitality, Logistics & Supply Chain, Agriculture, Media & Entertainment, Insurance and Financial Services, and it has served clients in Australia.
What engagement models does Imagine Team provide?
Imagine Team may offer multiple engagement models such as fixed-price contracts, dedicated team hiring, and time-and-material billing, allowing businesses to choose the option that best fits their budget and project scope. For context, it has served clients in Australia, and its typical hourly rate is around N/A.
Does Imagine Team sign an NDA before starting a project?
Most professional software development companies, including Imagine Team, are willing to sign a Non-Disclosure Agreement (NDA) to protect client data and project confidentiality before development begins. For context, it has experience across industries such as Travel & Hospitality, Logistics & Supply Chain, Agriculture, Media & Entertainment, Insurance and Financial Services, and it reports a team size of 2 - 9 professionals.
Does Imagine Team develop SaaS products?
Yes, Imagine Team may offer SaaS product development services, including multi-tenant architecture, subscription billing integration, and cloud-native deployment for scalable software-as-a-service solutions. For context, it has experience across industries such as Travel & Hospitality, Logistics & Supply Chain, Agriculture, Media & Entertainment, Insurance and Financial Services, and it has been operating since 2011.
What is Imagine Team's software development process?
Imagine Team typically follows a structured software development process that may include requirement analysis, UI/UX design, agile development sprints, quality assurance testing, deployment, and post-launch support. For context, it has served clients in Australia, and its average project cost is reported at $2500000+.
How do I request a proposal from Imagine Team?
You can request a proposal from Imagine Team by submitting your project requirements through its website contact form, email, or by reaching out directly to discuss your business goals and receive a tailored development estimate. For context, its listed capabilities span App Marketing, Digital Strategy, Mobile App Development, UI-UX Design and Web Development, and its typical hourly rate is around N/A.

Company Info

Founded 2011
Employees 2 - 9
Hourly Rate N/A
Avg. Project Cost $45,000+
Client Rating 4.1/5 (11 reviews)

Rating Breakdown

Quality
4.0
Schedule
4.0
Cost
4.0
Communication
4.1