Smile Open Source Solutions

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4.2/5 (11 reviews)
+33437235669 contact@smile.fr Visit Website

About Smile Open Source Solutions

With daring and beautiful projects, add a pinch of visionary culture, a good dose of innovation, sprinkle everything with a multidisciplinary technical expertise and you get Smile, the European leader in integration and outsourcing open source solutions. They offer their customers a flexibility to go along with the cooperation model that best meets their aims, resources, and timeline.

Services

Mobile App Development IoT App Development UI-UX Design E-commerce Development Cloud Solutions

Industries Served

Travel & Hospitality

Smile Open Source Solutions Reviews

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Polished iOS and Android delivery that hit every milestone without drama

Harry Drummond / IT Programme Director - Northgate Insurance Group
Verified
Jan 29, 2023

Project summary: Post-pandemic recovery meant rebuilding our booking infrastructure from scratch with a focus on flexibility, cancellation handling, and real-time inventory across multiple GDS providers.

Twelve weeks from kickoff to live production deployment for a project of this complexity. I would not have believed that was achievable if I had not watched them do it. The velocity came from genuine engineering discipline — clear requirements, short feedback loops, automated testing, and a team that communicated internally without the overhead that slows most agencies down. The product has been live for four months with no critical bugs and one minor patch. We are already in scoping conversations for phase two.

PROS

Domain knowledge that went beyond generic expertise into our specific industry, willingness to push back constructively, automated test coverage that gave us deployment confidence

CONS

Time zone difference required some adjustment to our internal communication habits but the team managed the overlap window efficiently and it never affected momentum

5.0
Overall
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Communication
Project TypeMobile App Development
IndustryTravel & Hospitality
Project Cost$10,000 to $49,999
DurationNov 2024 – Mar 2025

Questions & Answers

Please describe your company, your role, and the industry you operate in.
Northgate Insurance Group operates across the Travel & Hospitality sector with offices in Birmingham, UK. In my capacity as IT Programme Director I oversee both the strategic and operational technology agenda. We are a growth-stage business that needed a development partner capable of scaling with us rather than constraining us.
What specific problem or business challenge led you to hire this company?
Our existing Mobile App Development capability had accumulated years of technical debt that was slowing every new feature to a crawl. Incident frequency was rising, developer confidence was falling, and we knew a rebuild was overdue. We needed a partner with the depth to do it properly rather than apply another layer of patches.
What services did the company provide for your project?
End-to-end Mobile App Development delivery with a particular emphasis on the integration layer that connected the new build to our existing Travel & Hospitality infrastructure. They also provided UI/UX input that was not in the original scope but which they offered proactively because they could see it would affect adoption. That kind of initiative was characteristic of how they approached the whole engagement.
Why did you choose this company over other providers you considered?
Honestly, the quality of the questions they asked during the briefing process set them apart. Most vendors listen to the brief and come back with a solution to exactly what you described. This team came back with a solution to what we actually needed, which turned out to be somewhat different. That kind of consultative instinct is what we were looking for.
How clearly did the company understand your requirements and business goals?
Better than we did at the start, which sounds like an exaggeration but is genuinely accurate. The discovery workshop they ran surfaced assumptions we had not examined and contradictions in our requirements that would have caused real problems mid-development. The functional specification they produced was the clearest articulation of our product that we had seen written down.
How was your overall experience with their communication and project management?
Communication was handled primarily asynchronously given the time zone difference between Birmingham, UK and the team's base, but it was managed so well that the gap rarely felt like a constraint. Written updates were clear and timely, escalations were handled promptly, and we never had to chase for a status update. The cadence was exactly right — enough to feel informed, not so much that it created overhead.
Did the company deliver the project on time and within your expected budget?
The project landed on the agreed delivery date and within the approved budget. We did add scope during the engagement — two features that became apparent as essential during user testing — and those were quoted, approved, and delivered without affecting the original scope timeline. That kind of clean change management is not something you can take for granted.
What tangible results or business impact have you seen since the project was completed?
Hard to isolate precisely because several factors changed simultaneously, but the data we can attribute directly to the new Mobile App Development platform shows a meaningful improvement in the metrics that matter to our Travel & Hospitality business. Our account managers report that the new capability is coming up positively in client conversations, which was one of the strategic objectives we started with.
What did you like most about working with this company?
The continuity of the team. The engineers who scoped the work were the engineers who built it. That sounds like it should be standard practice but in my experience it often is not. The institutional knowledge that comes from that continuity pays dividends at every stage, particularly when you are dealing with a complex Travel & Hospitality domain where context takes time to build.
Would you recommend this company to others, and would you work with them again?
Absolutely. I would recommend them with a specific note that the quality of the discovery process is where the value starts. Clients who invest properly in that phase will get the most out of the engagement. We made that investment and the returns are evident in the quality of what was delivered.

FAQs

Which industries does Smile Open Source Solutions serve?
Smile Open Source Solutions has experience working with businesses across multiple industries, including Insurance, Travel & Hospitality, Agriculture, Advertising & Marketing, Logistics & Supply Chain and Food & Beverage.
What technologies does Smile Open Source Solutions specialize in?
Depending on the project requirements, Smile Open Source Solutions may work with technologies such as React, Angular, Vue.js, Node.js, Python, .NET, Java, PHP, Flutter, React Native, iOS, Android, AWS, Azure, AI, and cloud platforms. For context, its listed capabilities span Cloud Solutions, E-commerce Development, IoT App Development, Mobile App Development and UI-UX Design, and it has experience across industries such as Insurance, Travel & Hospitality, Agriculture, Advertising & Marketing, Logistics & Supply Chain and Food & Beverage.
Does Smile Open Source Solutions provide post-launch support and maintenance?
Many software development companies, including Smile Open Source Solutions, offer ongoing maintenance, bug fixes, performance optimization, security updates, feature enhancements, and technical support after project deployment. For context, its listed capabilities span Cloud Solutions, E-commerce Development, IoT App Development, Mobile App Development and UI-UX Design, and its average project cost is reported at $2500000+.
How can I contact Smile Open Source Solutions for a project?
Businesses can contact Smile Open Source Solutions through its official website, email, or contact form to discuss project requirements, request a consultation, or receive a development estimate. For context, its listed capabilities span Cloud Solutions, E-commerce Development, IoT App Development, Mobile App Development and UI-UX Design, and it has experience across industries such as Insurance, Travel & Hospitality, Agriculture, Advertising & Marketing, Logistics & Supply Chain and Food & Beverage.
How do I choose the right software development company?
When selecting a software development company like Smile Open Source Solutions, consider its portfolio, client reviews, industry expertise, technical capabilities, communication process, pricing model, project management approach, and post-launch support. For context, it has experience across industries such as Insurance, Travel & Hospitality, Agriculture, Advertising & Marketing, Logistics & Supply Chain and Food & Beverage, and its listed capabilities span Cloud Solutions, E-commerce Development, IoT App Development, Mobile App Development and UI-UX Design.
Is Smile Open Source Solutions an offshore software development company?
Smile Open Source Solutions may operate as an offshore, onshore, or hybrid software development company depending on its location and the markets it serves. For context, its listed capabilities span Cloud Solutions, E-commerce Development, IoT App Development, Mobile App Development and UI-UX Design, and it reports a team size of 1000+ professionals.
Can Smile Open Source Solutions build AI-powered applications?
Many modern software development companies, including Smile Open Source Solutions, offer AI and machine learning integration services such as chatbots, predictive analytics, computer vision, and intelligent automation. For context, its listed capabilities span Cloud Solutions, E-commerce Development, IoT App Development, Mobile App Development and UI-UX Design, and it has served clients in France.
Which countries does Smile Open Source Solutions serve?
Smile Open Source Solutions may serve clients across multiple countries and regions, including France, depending on market demand and business partnerships.
Does Smile Open Source Solutions develop SaaS products?
Yes, Smile Open Source Solutions may offer SaaS product development services, including multi-tenant architecture, subscription billing integration, and cloud-native deployment for scalable software-as-a-service solutions. For context, it has served clients in France, and its average project cost is reported at $2500000+.

Company Info

Founded 1991
Employees 1000+
Hourly Rate $100 - $149
Avg. Project Cost $30,000+
Client Rating 4.2/5 (11 reviews)

Rating Breakdown

Quality
4.3
Schedule
4.1
Cost
4.3
Communication
4.2