SYN System Solutions

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4.1/5 (12 reviews)
+60362000763 Support@synsolutions.com.my Visit Website

About SYN System Solutions

SYN System Solutions is a leading mobile app development company. They provide cost friendly & high-quality software development, web design and information technology assistance. Their skilled & qualified team of designers will take every care to assure that each of their customer’s demands is taken care of. Their initial purpose to give their esteemed clients with quality solutions.

Services

Mobile App Development Web Development Custom Software Development Web Design SEO

Industries Served

Travel & Hospitality Media & Entertainment

SYN System Solutions Reviews

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A technology partner worth every penny of the investment

Travis Bennett / Managing Director, Tech - Irongate Capital
Verified
Jul 02, 2023

Project summary: Post-pandemic recovery meant rebuilding our booking infrastructure from scratch with a focus on flexibility, cancellation handling, and real-time inventory across multiple GDS providers.

I am a demanding client. I have a technical background, I review code, and I have high standards for documentation and testing. This team met all of those expectations without ever seeming defensive about scrutiny. Peer code reviews were welcomed, unit test coverage was genuine rather than performative, and the API documentation was thorough enough that our own developers integrated against it without a single clarification call. That level of craft is what I look for and rarely find.

PROS

Architectural decisions that will serve us for years rather than just solving the immediate problem, knowledge transfer that left our team genuinely capable, no scope creep at all

CONS

Time zone difference required some adjustment to our internal communication habits but the team managed the overlap window efficiently and it never affected momentum

5.0
Overall
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Communication
Project TypePOS System Development
IndustryTravel & Hospitality
Project Cost$150,000 to $499,999
DurationMar 2025 – Apr 2026

Questions & Answers

Please describe your company, your role, and the industry you operate in.
As Managing Director, Tech at Irongate Capital, I manage a cross-functional technology team serving our Travel & Hospitality clients from Atlanta, USA. We are a commercially focused organisation and every technology decision we make is evaluated against a clear business case. We needed a partner who understood that context, not just the technical brief.
What specific problem or business challenge led you to hire this company?
Our Travel & Hospitality regulatory environment had changed and the compliance timeline was non-negotiable. We needed to rebuild specific components of our system to meet the new requirements and our internal team was already fully committed to the core product roadmap. Bringing in a specialist POS System Development partner was the only realistic path.
What services did the company provide for your project?
The full POS System Development lifecycle from discovery through to production deployment and hypercare support. This included requirements workshops, solution architecture, sprint-based development, QA and automated testing, deployment to our cloud environment, and a structured handover with documentation. They also provided a brief post-launch period of dedicated support which was genuinely useful.
Why did you choose this company over other providers you considered?
Price was a factor but not the deciding one. They were mid-range in our evaluation. What tipped it was the combination of their technical depth in POS System Development, the seniority of the team they proposed to assign to our account, and the clarity of their project governance model. We had been burned by an agency that overpromised before and we needed to see evidence of process maturity.
How clearly did the company understand your requirements and business goals?
Better than we did at the start, which sounds like an exaggeration but is genuinely accurate. The discovery workshop they ran surfaced assumptions we had not examined and contradictions in our requirements that would have caused real problems mid-development. The functional specification they produced was the clearest articulation of our product that we had seen written down.
How was your overall experience with their communication and project management?
Outstanding. I have worked with agencies that communicate beautifully during the sales process and go quiet during delivery. This was the opposite — structured, consistent, and genuinely informative throughout. Problems were surfaced early with proposed solutions rather than just problem statements, which made the inevitable mid-project decisions much easier to make.
Did the company deliver the project on time and within your expected budget?
On time and within the agreed budget. They had given us a range estimate at the start, which I had been sceptical of, and they landed within the lower half of that range. Their estimation accuracy came from having broken the work down in genuine detail during discovery rather than giving a rough number and hoping. It showed in every sprint.
What tangible results or business impact have you seen since the project was completed?
The most direct measure is that the problem we hired them to solve no longer exists. Beyond that, the new POS System Development platform has reduced our operational overhead measurably, our team spends less time managing incidents and more time on product development, and we have been able to onboard two new enterprise clients who had previously cited our technical limitations as a barrier.
What did you like most about working with this company?
The intellectual honesty. They told us when something we wanted was a bad idea and explained why. They told us when a timeline was tight and gave us options. They did not tell us what we wanted to hear in order to win work or avoid a difficult conversation. In a long engagement that kind of relationship is far more valuable than an agency that just says yes.
Would you recommend this company to others, and would you work with them again?
Yes. The referral I would give comes with context: they are not the cheapest option and they are not the fastest to schedule. If you are optimising purely on price or looking for someone to start tomorrow, there are other choices. If you want the work done properly and a partner you can trust with a complex, high-stakes POS System Development engagement, this team is the answer.

Managed IT service that made helpdesk tickets feel like a thing of the past

Brandon Hayes / VP of Engineering - Apex Digital Partners
Verified
Dec 28, 2022

Project summary: Our editorial team was managing content across seven different tools with no single source of truth — we needed a unified CMS that could handle structured and rich-media content equally well.

I have worked with development agencies on four continents over the past fifteen years and this team sits comfortably in the top tier. What separated them was not just technical skill, which was genuinely impressive, but their instinct for asking the right business questions before reaching for a technical answer. The project ran to schedule, the architecture is clean and well-documented, and the handover was thorough. Six months after go-live we have not raised a single critical support ticket. That speaks for itself.

PROS

Senior engineers on our account throughout the entire project rather than a bait-and-switch to juniors after contract signing, transparent reporting, realistic estimates that proved accurate

CONS

We underestimated the internal resource commitment required on our side during discovery — the team warned us, we did not listen fully, and the first sprint was slower as a result

5.0
Overall
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Communication
Project TypeIT Managed Services
IndustryMedia & Entertainment
Project Cost$50,000 to $149,999
DurationSep 2025 – Mar 2026

Questions & Answers

Please describe your company, your role, and the industry you operate in.
I lead technology at Apex Digital Partners, a mid-sized organisation in the Media & Entertainment sector headquartered in San Francisco, USA. My remit as VP of Engineering covers everything from infrastructure to product development. We had reached a point where our internal engineering capacity was not sufficient to execute our roadmap without an experienced external partner.
What specific problem or business challenge led you to hire this company?
Our Media & Entertainment regulatory environment had changed and the compliance timeline was non-negotiable. We needed to rebuild specific components of our system to meet the new requirements and our internal team was already fully committed to the core product roadmap. Bringing in a specialist IT Managed Services partner was the only realistic path.
What services did the company provide for your project?
The core engagement was IT Managed Services but expanded to include technical consultancy during the discovery phase, which helped us refine the requirements significantly before development began. They also took responsibility for coordinating with our third-party data providers, which removed a significant coordination burden from our internal team.
Why did you choose this company over other providers you considered?
We evaluated four vendors in total. Two were eliminated after the technical assessment stage because their proposed architectures showed a surface-level understanding of what we needed. This team's proposal demonstrated genuine depth in IT Managed Services and specific knowledge of the Media & Entertainment sector that the others could not match. The reference calls confirmed a consistent pattern of delivery.
How clearly did the company understand your requirements and business goals?
Thorough and precise. They translated our business language into technical requirements without losing the intent, which is a skill that sounds straightforward but frequently goes wrong. Every user story they wrote was reviewed against the original business objective before it entered the sprint and the acceptance criteria were specific enough to remove subjectivity from QA.
How was your overall experience with their communication and project management?
The project management was the best I have experienced in a vendor relationship. We had fortnightly sprint reviews with structured agendas, a shared backlog that we could inspect at any point, a risk register that was actively maintained rather than created at kickoff and never opened again, and a project manager who treated our time as something worth protecting. Communication was proactive, not reactive.
Did the company deliver the project on time and within your expected budget?
The project landed on the agreed delivery date and within the approved budget. We did add scope during the engagement — two features that became apparent as essential during user testing — and those were quoted, approved, and delivered without affecting the original scope timeline. That kind of clean change management is not something you can take for granted.
What tangible results or business impact have you seen since the project was completed?
The ROI case we presented to our board assumed a payback period of eighteen months. Based on current trajectory we will hit that in under a year. The efficiency gains in our Media & Entertainment operations have been more significant than the model projected, partly because the quality of the data coming out of the new system is enabling decisions we could not make before.
What did you like most about working with this company?
The quality of the written communication. This matters more than most clients articulate. Clear, concise, technically accurate updates that our non-technical stakeholders could read and understand. Proposals and change requests that made the decision obvious rather than obscuring it in jargon. That communication quality reduced our internal coordination overhead significantly.
Would you recommend this company to others, and would you work with them again?
I recommend them to anyone who asks and occasionally to people who do not. The combination of IT Managed Services expertise, Media & Entertainment domain knowledge, and delivery discipline is genuinely difficult to find. We found it here and we intend to keep it.

FAQs

What services does SYN System Solutions offer?
SYN System Solutions provides software development services that may include mobile app development, web development, custom software development, UI/UX design, cloud solutions, AI development, and enterprise application development. Its core focus areas include Custom Software Development, Mobile App Development, SEO, Web Design and Web Development.
How much does it cost to hire SYN System Solutions?
The cost of hiring SYN System Solutions depends on factors such as project complexity, development hours, required technologies, team size, and engagement model. Based on available data, SYN System Solutions's typical hourly rate is around N/A, with an average project cost of $25000+.
Does SYN System Solutions provide post-launch support and maintenance?
Many software development companies, including SYN System Solutions, offer ongoing maintenance, bug fixes, performance optimization, security updates, feature enhancements, and technical support after project deployment. For context, its listed capabilities span Custom Software Development, Mobile App Development, SEO, Web Design and Web Development, and it has experience across industries such as Travel & Hospitality, Telecommunications, Media & Entertainment, Government & Public Sector, Human Resources and Automotive.
Is SYN System Solutions an offshore software development company?
SYN System Solutions may operate as an offshore, onshore, or hybrid software development company depending on its location and the markets it serves. For context, it has experience across industries such as Travel & Hospitality, Telecommunications, Media & Entertainment, Government & Public Sector, Human Resources and Automotive, and its average project cost is reported at $25000+.
What engagement models does SYN System Solutions provide?
SYN System Solutions may offer multiple engagement models such as fixed-price contracts, dedicated team hiring, and time-and-material billing, allowing businesses to choose the option that best fits their budget and project scope. For context, its listed capabilities span Custom Software Development, Mobile App Development, SEO, Web Design and Web Development, and it has been operating since 2012.
Can SYN System Solutions build AI-powered applications?
Many modern software development companies, including SYN System Solutions, offer AI and machine learning integration services such as chatbots, predictive analytics, computer vision, and intelligent automation. For context, it has served clients in Malaysia, and its typical hourly rate is around N/A.
Which countries does SYN System Solutions serve?
SYN System Solutions may serve clients across multiple countries and regions, including Malaysia, depending on market demand and business partnerships.
Does SYN System Solutions develop SaaS products?
Yes, SYN System Solutions may offer SaaS product development services, including multi-tenant architecture, subscription billing integration, and cloud-native deployment for scalable software-as-a-service solutions. For context, it has experience across industries such as Travel & Hospitality, Telecommunications, Media & Entertainment, Government & Public Sector, Human Resources and Automotive, and its typical hourly rate is around N/A.
What is SYN System Solutions's software development process?
SYN System Solutions typically follows a structured software development process that may include requirement analysis, UI/UX design, agile development sprints, quality assurance testing, deployment, and post-launch support. For context, its listed capabilities span Custom Software Development, Mobile App Development, SEO, Web Design and Web Development, and it has served clients in Malaysia.
How do I request a proposal from SYN System Solutions?
You can request a proposal from SYN System Solutions by submitting your project requirements through its website contact form, email, or by reaching out directly to discuss your business goals and receive a tailored development estimate. For context, it has experience across industries such as Travel & Hospitality, Telecommunications, Media & Entertainment, Government & Public Sector, Human Resources and Automotive, and it has served clients in Malaysia.

Company Info

Founded 2012
Employees N/A
Hourly Rate N/A
Avg. Project Cost $60,000+
Client Rating 4.1/5 (12 reviews)

Rating Breakdown

Quality
4.1
Schedule
4.1
Cost
4.1
Communication
4.1