User10

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4.2/5 (11 reviews)
+14802569494 experience@user10.com Visit Website

About User10

They think that design & technology should help people. Challenges can be long & complex but the best solutions are simple. They work with clients like you to develop applications and websites to improve lives every day. They are a fun-loving, easy-going trio of pixel-pushers. They love resolving problems & helping grow businesses like yours.

Services

Mobile App Development Web Development UI-UX Design Custom Software Development

Industries Served

Energy & Utilities

User10 Reviews

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Cloud migration completed with zero downtime and zero surprises

Maximilian Schreiber / Director of IT - Schreiber Logistik GmbH
Verified
Oct 30, 2024

Project summary: Smart meter rollout had generated more data than our existing analytics infrastructure could process and we were losing value that should have been translating directly into grid efficiency gains.

The technical quality of the work is the easiest thing to praise, but what I want to highlight is the communication culture on this team. Every question got a same-day response. Every risk got flagged before it became an issue. When we needed to change direction mid-project — a business decision on our side — they absorbed the change professionally, requoted fairly, and kept momentum going. That flexibility is something you cannot assess in a proposal and it turned out to be one of the most valuable things about working with them.

PROS

Collaborative working style that made them feel like an extension of our team, excellent written communication for our async timezone relationship, clean and readable codebase

CONS

Honestly nothing worth documenting — we went in with high expectations and they were met on every measure

5.0
Overall
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Communication
Project TypeCloud Services
IndustryEnergy & Utilities
Project CostLess than $10,000
DurationJul 2025 – Mar 2026

Questions & Answers

Please describe your company, your role, and the industry you operate in.
Schreiber Logistik GmbH operates across the Energy & Utilities sector with offices in Hamburg, Germany. In my capacity as Director of IT I oversee both the strategic and operational technology agenda. We are a growth-stage business that needed a development partner capable of scaling with us rather than constraining us.
What specific problem or business challenge led you to hire this company?
Our existing Cloud Services capability had accumulated years of technical debt that was slowing every new feature to a crawl. Incident frequency was rising, developer confidence was falling, and we knew a rebuild was overdue. We needed a partner with the depth to do it properly rather than apply another layer of patches.
What services did the company provide for your project?
End-to-end Cloud Services delivery with a particular emphasis on the integration layer that connected the new build to our existing Energy & Utilities infrastructure. They also provided UI/UX input that was not in the original scope but which they offered proactively because they could see it would affect adoption. That kind of initiative was characteristic of how they approached the whole engagement.
Why did you choose this company over other providers you considered?
Price was a factor but not the deciding one. They were mid-range in our evaluation. What tipped it was the combination of their technical depth in Cloud Services, the seniority of the team they proposed to assign to our account, and the clarity of their project governance model. We had been burned by an agency that overpromised before and we needed to see evidence of process maturity.
How clearly did the company understand your requirements and business goals?
The requirements understanding was solid from early on, aided by the fact that they had prior experience in the Energy & Utilities sector and did not need us to explain domain context that a less experienced team would have required. That background knowledge shortened the discovery phase meaningfully and reduced the volume of clarification questions during sprints.
How was your overall experience with their communication and project management?
The project management was the best I have experienced in a vendor relationship. We had fortnightly sprint reviews with structured agendas, a shared backlog that we could inspect at any point, a risk register that was actively maintained rather than created at kickoff and never opened again, and a project manager who treated our time as something worth protecting. Communication was proactive, not reactive.
Did the company deliver the project on time and within your expected budget?
Yes on both counts. There was one sprint where a third-party integration took longer than scoped because of undocumented API behaviour on the vendor side. The team flagged it immediately, proposed two mitigation options, and we agreed on an approach that recovered the timeline within two weeks. That is how scope issues should be handled and rarely are.
What tangible results or business impact have you seen since the project was completed?
The most direct measure is that the problem we hired them to solve no longer exists. Beyond that, the new Cloud Services platform has reduced our operational overhead measurably, our team spends less time managing incidents and more time on product development, and we have been able to onboard two new enterprise clients who had previously cited our technical limitations as a barrier.
What did you like most about working with this company?
The quality of the written communication. This matters more than most clients articulate. Clear, concise, technically accurate updates that our non-technical stakeholders could read and understand. Proposals and change requests that made the decision obvious rather than obscuring it in jargon. That communication quality reduced our internal coordination overhead significantly.
Would you recommend this company to others, and would you work with them again?
Absolutely. I would recommend them with a specific note that the quality of the discovery process is where the value starts. Clients who invest properly in that phase will get the most out of the engagement. We made that investment and the returns are evident in the quality of what was delivered.

FAQs

What services does User10 offer?
User10 provides software development services that may include mobile app development, web development, custom software development, UI/UX design, cloud solutions, AI development, and enterprise application development. Its core focus areas include Custom Software Development, Mobile App Development, UI-UX Design and Web Development.
Which industries does User10 serve?
User10 has experience working with businesses across multiple industries, including Energy & Utilities, Travel & Hospitality, Manufacturing, Telecommunications, Environmental Services and Advertising & Marketing.
What technologies does User10 specialize in?
Depending on the project requirements, User10 may work with technologies such as React, Angular, Vue.js, Node.js, Python, .NET, Java, PHP, Flutter, React Native, iOS, Android, AWS, Azure, AI, and cloud platforms. For context, it has experience across industries such as Energy & Utilities, Travel & Hospitality, Manufacturing, Telecommunications, Environmental Services and Advertising & Marketing, and it has been operating since 2012.
How long does User10 take to complete a software project?
Project timelines vary depending on scope and complexity. A simple MVP may take a few weeks, while enterprise software or large-scale digital transformation projects can require several months of development, testing, and deployment. With a team of 2 - 9 professionals, User10 can scale resources based on project urgency.
How can I contact User10 for a project?
Businesses can contact User10 through its official website, email, or contact form to discuss project requirements, request a consultation, or receive a development estimate. For context, it has experience across industries such as Energy & Utilities, Travel & Hospitality, Manufacturing, Telecommunications, Environmental Services and Advertising & Marketing, and it has been operating since 2012.
Which countries does User10 serve?
User10 may serve clients across multiple countries and regions, including USA, depending on market demand and business partnerships.
Does User10 develop SaaS products?
Yes, User10 may offer SaaS product development services, including multi-tenant architecture, subscription billing integration, and cloud-native deployment for scalable software-as-a-service solutions. For context, its listed capabilities span Custom Software Development, Mobile App Development, UI-UX Design and Web Development, and it has been operating since 2012.
What is User10's software development process?
User10 typically follows a structured software development process that may include requirement analysis, UI/UX design, agile development sprints, quality assurance testing, deployment, and post-launch support. For context, it has experience across industries such as Energy & Utilities, Travel & Hospitality, Manufacturing, Telecommunications, Environmental Services and Advertising & Marketing, and its average project cost is reported at $100000+.
How do I request a proposal from User10?
You can request a proposal from User10 by submitting your project requirements through its website contact form, email, or by reaching out directly to discuss your business goals and receive a tailored development estimate. For context, it has experience across industries such as Energy & Utilities, Travel & Hospitality, Manufacturing, Telecommunications, Environmental Services and Advertising & Marketing, and its average project cost is reported at $100000+.

Company Info

Founded 2012
Employees 2 - 9
Hourly Rate $100 - $149
Avg. Project Cost $10,000+
Client Rating 4.2/5 (11 reviews)

Rating Breakdown

Quality
4.3
Schedule
4.2
Cost
4.2
Communication
4.2